Customer Happiness Specialist (WordPress)- Full Remote

Join our passionate team dedicated to making customers happy: every ticket, chat, and call matters. You’ll be the friendly expert who guides users through WordPress setup, error-fixes, pre‑sales questions, and more, with the help of AI tools like ChatGPT, Elementor, Gutenberg, ClickUp/Trello, and your warm personality.

What We’re Looking For

Must‑Haves:

• 1–2 years of hands‑on WordPress experience (themes, plugins, hosting)
• Proficiency with Elementor and/or Gutenberg
• Strong troubleshooting skills—error logs, plugin conflicts, database, CSS/HTML fixes
• Pre‑sales support or live chat experience
• Comfort with ClickUp/Trello (or HelpScout, Asana, Jira, Slack, Crisp)
• Familiarity with AI tools like ChatGPT to optimize support workflows
• Excellent written and verbal English: you write clearly, politely, and with empathy
• Independent, proactive mindset with a growth‑oriented attitude

Bonus Points:

• CSS, HTML, or Elementor custom style skills
• Basic PHP/JS understanding or hands‑on theme/plugin tweaks
• Prior tech support, customer success, or sales engineering experience 
• Familiarity with WooCommerce setups

What You’ll Do:

• Frontline support: Assist customers via live chat, email, and voice/video: empower them to succeed with WordPress setups and troubleshooting like a pro
• Pre‑sales guidance: Answer lead queries, offer smart, demo‑style support, and help convert prospects
• AI‑enhanced support: Leverage ChatGPT and other AI tools to craft swift, intelligent, and consistent answers
• Tool‑savvy escalation: Use ClickUp, Trello, or similar platforms to log, categorize, and escalate issues or bug reports to dev teams
• Content & feedback loop: Create or improve support articles, share customer insights, and propose process/product enhancements
• Collaborative teamwork: Partner with engineering, sales, and customer success to enhance workflows and resolve escalated concerns

Perks & Benefits That You Will Get:

• Competitive Salary & regular appraisal 
• Yearly Profit Share as you contribute to the growth
• Training and learning materials to improve skills
• Scholarship to attend WordCamps out of the country
• Yearly Team Retreat (Out of the city/country)
• Yearly Family Day (We invite all of your family members)
• Two festival bonuses per year
• Free breakfast, lunch, amazing coffee, tea and snacks
• Maternity and paternity leave for all employees
• Conference leave as we encourage you to attend events
• Marriage Leave as we want you to celebrate all special occasions
• If you get married (for the first time :D) after being permanent, we will sponsor your honeymoon
• Monthly lunch or dinner buffet with the entire team
• Sports Facilities (We are Cricket Fan, with a good team)
• Friendly Environment, and No bossing around
• Accommodation Facility, we have a 4500 sqft 2-storied dorm for our team members