Job Description

WPDeveloper is a dedicated marketplace for WordPress plugins, themes, and subsystems. The underlying technology of WPDeveloper marketplace makes the delivery and maintenance of WordPress products easier for both developers and users.

With more than 5 Million happy users, our community is growing day by day. We are currently looking for a Technical Support person with a passion for helping others.

So If You Are Someone Who:

• Worked before with WordPress (you installed WordPress, created a site or maybe themes/plugins)
• Understands how PHP works and experimented with it before
• Are willing to learn PHP and expand the technical skills
• Is knowledgeable in CSS, HTML
• Has excellent overall English writing skills in different styles/tones
• Did support before, even if not technical and really liked to help people
• Has knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel)
• Can communicate very smoothly with people and willing to develop yourself
• And most importantly, you think problem-solving is exciting!

• Manage the support tickets, solve technical problems that have to do with website design and maintenance or bring in an appropriate member of the core development team when you cannot
• Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission
• Testing bug reports locally and logging in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate
• Answer a variety of product-related questions through our support desk, in a professional, empathetic and courteous way
• Pre-release QA testing to see what you can break and logging that accordingly
• Helping run regular user testing sessions, gather feedback from the forums, and be the voice of the community
• Creating tutorials, documentation, screencasts and other forms of materials to help guide people to use our products easily

Perks & Benefits That You Will Get:

• Competitive Salary & regular appraisal 
• Yearly Profit Share as you contribute to the growth
• Training and learning materials to improve skills
• Scholarship to attend WordCamps out of the country
• Yearly Team Retreat (Out of the city/country)
• Yearly Family Day (We invite all of your family members)
• Two festival bonuses per year
• Free breakfast, lunch, amazing coffee, tea and snacks
• Maternity and paternity leave for all employees
• Conference leave as we encourage you to attend events
• Marriage Leave as we want you to celebrate all special occasions
• If you get married (for the first time :D) after being permanent, we will sponsor your honeymoon
• Monthly lunch or dinner buffet with the entire team
• Sports Facilities (We are Cricket Fan, with a good team)
• Friendly Environment, and No bossing around
• Accommodation Facility, we have a 4500 sqft 2-storied dorm for our team members