Dhaka , Bangladesh

Job Title
Customer Success Expert
20,000 BDT to 35,000 BDT Monthly
Office time
SUN - THU: 8:00 AM to 4:00 PM
Dhaka, Bangladesh
Job Type
31 May, 2022

Company Description

WPDeveloper is a software product company focused on WordPress & SAAS product development.


We strongly believe ‘good for the business' should also mean ‘good for the customers’ and we build tools that can help both small businesses and individuals to grow their websites. 


With 3 millions+ happy users from 180+ countries around the world, WPDeveloper is growing exponentially & offering solutions to enhance web building experience.

  • Excellent English Communication
  • Client Support
  • Customer Success

Job Description

easy.jobs is an all-in-one recruitment SAAS platform to attract, manage, and hire the right talent for companies. With more than 4,000+ companies using easy.jobs as their go-to hiring platform, our community is growing every day and so is our team. We are currently looking to welcome a talented & energetic teammate for the role of Customer Success Expert who has excellent communication skills, can manage client queries, and bring a positive impact to the company.


💡 Skills & Experience That You Must Have: 

  • 1-3 years of experience in customer support or any relevant fields
  • Outstanding English speaking & writing skills that help you communicate with customers
  • Basic understanding and knowledge in SAAS Support
  • Proven ability to learn technical product knowledge & always be aware of easy.jobs updates and tutorials to help users
  • Analytical skills that assist in making important decisions that will help in improving easy.jobs customer experience
Job Responsibilities
  • Handle the on-boarding process for the new customers
  • Help in improving customer satisfaction by scheduling online meetings with customers
  • Develop strong relationships with key customers to ensure customer satisfaction
  • Closely collaborate with the easy.jobs development team and be informed about all easy.jobs related updates
  • Be content-driven and create tutorials & documentation for customers and clients 
  • Create in-depth bug reports to ensure all easy.jobs features and documentation are up-to-date
  • Regularly analyze and submit customer success reports the to team lead 

🎁 Perks & Benefits That You Will Get:


  • Competitive Salary & regular appraisal 
  • Yearly Profit Share as you contribute to the growth
  • Training and learning materials to improve skills
  • Scholarship to attend WordCamps out of the country
  • Yearly Team Retreat (Out of the city/country)
  • Yearly Family Day (We invite all of your family members)
  • Two festival bonuses per year
  • Free breakfast, lunch, amazing coffee, tea and snacks
  • Maternity and paternity leave for all employees
  • Conference leave as we encourage you to attend events
  • Marriage Leave as we want you to celebrate all special occasions
  • If you get married (for the first time :D) after being permanent, we will sponsor your honeymoon
  • Monthly lunch or dinner buffet with the entire team
  • Sports Facilities (We are Cricket Fan, with a good team)
  • Friendly Environment, No bossing around
  • Accommodation Facility, we have a 4500 sqft 2 storied dorm for our team members
Life at WPDeveloper