Job Description

WPDeveloper is a dedicated marketplace for WordPress plugins, themes, and subsystems. The underlying technology of WPDeveloper marketplace makes the delivery and maintenance of WordPress products easier for both developers and users.

With more than 5 Million happy users, our community is growing day by day. We are currently looking for a Customer Success Expert with a passion for helping others.

So If You Are Someone Who:

• Worked before with WordPress (you installed WordPress, created a site or maybe themes/plugins)
• Understands how PHP works and experimented with it before
• Are willing to learn PHP and expand the technical skills
• Is knowledgeable in CSS, HTML
• Has excellent overall English writing skills in different styles/tones
• Did support before, even if not technical and really liked to help people
• Has knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel)
• Can communicate very smoothly with people and willing to develop yourself
• And most importantly, you think problem-solving is exciting!

• Handle the on-boarding process for the new customers
• Help in improving customer satisfaction by scheduling online meetings with customers
• Develop strong relationships with key customers to ensure customer satisfaction
• Closely collaborate with the easy.jobs development team and be informed about all easy.jobs related updates
• Be content-driven and create tutorials & documentation for customers and clients 
• Create in-depth bug reports to ensure all easy.jobs features and documentation are up-to-date
• Regularly analyze and submit customer success reports the to team lead 

Perks & Benefits That You Will Get:

• Competitive Salary & regular appraisal 
• Yearly Profit Share as you contribute to the growth
• Training and learning materials to improve skills
• Scholarship to attend WordCamps out of the country
• Yearly Team Retreat (Out of the city/country)
• Yearly Family Day (We invite all of your family members)
• Two festival bonuses per year
• Free breakfast, lunch, amazing coffee, tea and snacks
• Maternity and paternity leave for all employees
• Conference leave as we encourage you to attend events
• Marriage Leave as we want you to celebrate all special occasions
• If you get married (for the first time :D) after being permanent, we will sponsor your honeymoon
• Monthly lunch or dinner buffet with the entire team
• Sports Facilities (We are Cricket Fan, with a good team)
• Friendly Environment, and No bossing around
• Accommodation Facility, we have a 4500 sqft 2-storied dorm for our team members