WPDeveloper This company has been verified by this domain - wpdeveloper.com

Dhaka, Bangladesh

Job Title
Technical Support Engineer (Full-Remote)
700 - 800 USD Monthly
Office time
[Monday to Friday] 2:00 AM to 10:00 AM (GMT +6)
Job Type
Permanent Remote
29 February, 2024

Company Description

WPDeveloper is a software product company focused on WordPress & SAAS products. We strongly believe ‘good for the business' should also mean ‘good for the customers’ and we build tools that can help both small businesses and individuals to grow their websites. 


With 5 millions+ happy users from 180+ countries worldwide, WPDeveloper is growing exponentially & offering solutions to enhance web building experience.

  • HTML
  • CSS
  • PHP
  • WordPress
  • Problem Solving
  • Shopify
  • Customer Service
  • support

Job Description

WPDeveloper is a dedicated marketplace for WordPress plugins, themes, and subsystems. The underlying technology of WPDeveloper marketplace makes the delivery and maintenance of WordPress products easier for both developers and users.With more than 5 Million happy users, our community is growing day by day. We are currently looking for a Technical Support person with a passion for helping others.If you possess the qualifications outlined below and thrive in a fully remote, late-hour work environment, we encourage you to apply and contribute your expertise to our global team.


Job Requirements:

Technical Skills: 

  • Proficiency in WordPress, Shopify, and SaaS applications.
  • Experience with popular page builders, such as Gutenberg and Elementor.
  • Basic coding knowledge in HTML, CSS, JavaScript, PHP etc. 

Communication Skills: 

  • Excellent verbal and written communication skills in English.
  • Ability to articulate technical concepts to non-technical users. 

Customer Focus: 

  • Strong commitment to customer satisfaction and the ability to empathize with clients' concerns. 

Proactive Approach: 

  • Proven ability to take initiative and address potential issues before they become critical. 

Remote Work Skills: 

  • Self-motivated and capable of working independently in a remote setting.
  • Comfortable using remote collaboration tools for communication and project management. 

Problem-Solving Skills: 

  • Strong analytical and problem-solving skills with the ability to think critically under pressure. 


  • Previous experience in technical support or a related role is preferred.
Job Responsibilities

Customer Support:

  • Respond to customer inquiries and technical issues promptly and professionally.
  • Assist clients with both pre-sales queries and technical support issues related to our WordPress, Shopify, and SaaS applications.
  • Provide clear and concise instructions to clients, guiding them through problem resolution.

Technical Expertise:

  • Utilize your in-depth knowledge of web development to troubleshoot and resolve technical issues efficiently.
  • Collaborate with the development team to escalate complex technical issues and provide detailed feedback.


  • Communicate effectively with clients, both verbally and in writing, ensuring a high level of professionalism and customer satisfaction.
  • Conduct scheduled meetings with clients to address their concerns, provide updates, and gather feedback.


  • Create and maintain detailed documentation for common issues, solutions, and best practices.
  • Contribute to the development of knowledge base articles to empower customers to find solutions independently.

Proactive Support:

  • Identify potential issues before they escalate and proactively address them.
  • Stay updated on industry trends, product updates, and customer feedback to continuously improve the support process.

Perks & Benefits That You Will Get:


  • Competitive Salary & regular appraisal 
  • Yearly Profit Share as you contribute to the growth
  • Training and learning materials to improve skills
  • Scholarship to attend WordCamps out of the country
  • Yearly Team Retreat (Out of the city/country)
  • Yearly Family Day (We invite all of your family members)
  • Two festival bonuses per year
  • Free breakfast, lunch, amazing coffee, tea and snacks
  • Maternity and paternity leave for all employees
  • Conference leave as we encourage you to attend events
  • Marriage Leave as we want you to celebrate all special occasions
  • If you get married (for the first time :D) after being permanent, we will sponsor your honeymoon
  • Monthly lunch or dinner buffet with the entire team
  • Sports Facilities (We are Cricket Fan, with a good team)
  • Friendly Environment, and No bossing around
  • Accommodation Facility, we have a 4500 sqft 2-storied dorm for our team members
Life at WPDeveloper