Exciting news for one of our legacy products – BetterDocs. 40,000 happy users worldwide are powering up their documentation and making their knowledge base smarter using BetterDocs. This huge milestone has been possible only for you. We are grateful to you for being with us on our incredible journey.
Over the years, BetterDocs and our team have wholeheartedly tried hard to make the document management system more efficient. With the feedback and suggestions of our valued users, we gained trust and powered up the plugin with amazing features. We are delighted by the support and love you have shown us.
A Journey to Growth: What Was the Idea Behind BetterDocs?
Back in 2019, we created BetterDocs with a few features that a good knowledge base should have. Within this journey of 5.5 years, with many features and growth opportunities, we have achieved 40,000+ happy users and strive to achieve more.
Initially, the idea was to help our WordPress users with customer support. A well-maintained documentation management system is important to make the customer support process more manageable and smoother. With this idea, BetterDocs initially set out to create a sticky Table of contents, preexisting streamlined templates, etc.
Later on, we thought about how we could take this knowledge base to a whole new level by adding different customization options and trendy features. So we listened to our users and tried to understand their needs.
Keeping these requirements in mind, we introduced features like internal and multiple knowledge bases, document customization options, AI chatbot support & writing feature, FAQ builder, advanced analytics and many more.
Our main goal is to be the one-stop solution for document management for our WordPress users. So, we are trying and working every day with your support to make this knowledge base plugin better.
How Did Growth Happen Over the Years?
First, the main goal was to make the support system easy. As a result, we started BetterDocs by creating only documents with customization options. But then we thrive with the users with a lot of amazing features.
Hitting 10,000+ users was one of our significant achievements. Because in less than one year, we have hit 10,000 happy users, a notable achievement in terms of a documentation plugin.
We introduced ready document templates with a customization feature, an advanced LIVE search bar, and multiple knowledge base creation. As we keep growing to 20,000+ users, we have improved BetterDocs’ Performance with optimized code and integration with Elementor.
And in this journey, we introduced sorting documentation with shortcodes, creating an internal knowledge base with ease
While improving these features, we suddenly hit 30,000+ users. In this journey, we have brought sorting documentation with shortcodes, so that you can easily customize your WordPress knowledge base. For better documentation, password-protected documentation is used to maintain better privacy of the knowledge base.
And in April 2025, we have hit 40,000+ satisfied users while creating more advanced features. With AI features, an AI chatbot addon, analytics and many more, this journey is full of growth. This growth inspires us to make this product look more powerful for your website daily.
Did We Succeed? What Are Our Users Saying About BetterDocs?
We have added amazing features and achieved growth. But did those satisfy our users? This will come from the user’s end initially. Here, let’s have a look at what our customers are saying about us.
No matter how hard it is to build the perfect knowledge base for you, at the end of the day, your words always motivate us to keep going. Thank you for your amazing words. Keep inspiring us!
So What Are the Magics of BetterDocs That Lead to 40,000+ Users?
Now, let’s see what the magic features are that keep us going and help us to grow more users every day. Over the years, we have introduced an internal knowledge base, multiple knowledge base, ready-made template designs, etc, to make the knowledge base creation process smoother. These have already become the most popular feature as well.
But we brought more. With the different trends, we made sure BetterDocs also becomes trendy and is implemented in the product. Let’s have a look at what we have brought new over the years.
AI Auto Writer
Writing a document can be a time-consuming task. But with AI, it can be easier. With a few keywords and prompts, you can generate the write-up of your documentation. You do not need to copy and paste from other AI tools. Just directly get the input for the write-up. Simple and easy!
Advanced Analytics
You have created your knowledge base, but how is it performing? How can you identify it? In BetterDocs, we have introduced advanced analytics, where you can see total views, reactions, and overall performance of the documents. You will get a clear idea about how you can make documents better & efficient.
AI Chatbot Addon
Since our initial thought was to make customer support easy, we took it to the next level. With the AI chatbot addon, customers will get instant and accurate answers directly from the docs. With this process, you can simply automate your customer support with AI.
FAQ Builder
FAQ is one of the most important parts of your website. It makes it easier for you to answer all the common queries of your users. BetterDocs provides you with an advanced FAQ builder feature, where you can customize, style your FAQ section as you want.
Multilingual Features
Trying to create documents for local users? Then the multilingual feature is only for you. With the most popular WordPress Multilingual Translation Plugin, WPML. You can translate single documents of BetterDocs content into any language you want.
Apart from these features, BetterDocs introduced more PRO features that allow you to make your documents more advanced and powerful.
BetterDocs is not just a WordPress plugin; it also helps to make documentation and an FAQ for your Shopify store. You can check out the app for a Shopify store.
The Team Behind the Best Knowledge Base Plugin
To introduce users to amazing features, dedication and hard work are required. But with the team of talented individuals, it becomes easy to build the product.
Startise, the parent company of WPDeveloper, is already a trusted team with millions of users worldwide. For a long time, it has introduced amazing WordPress plugins like Essential Addons, Essential Blocks, Templately, NotificationX and many others. BetterDocs is also a part of this plugin family, which is growing rapidly with its amazing users.
🎁 Finally, Celebrate with Us with An Exclusive Deal
Yes, we might be building the product, but nothing is valuable without our users. So this is not only us, this is you who are continuously trying to make BetterDocs better by creating amazing, creative documents.
Whether it is a bug or a new feature, you are continuously contacting us with our support and making BetterDocs the best WordPress documentation plugin. We can not thank you enough for this contribution.
As a part of this, we are offering you a 20% discount on the PRO version of BetterDocs. Explore more amazing premium features and make your documentation management system more efficient. So that we can give you your ultimate solution for your knowledge base.
Share your thoughts about BetterDocs with us in the comment section or suggest features that can make your documents more powerful. Do not forget to subscribe to our blog or join our Facebook Community to connect with the people.
